YeboCloud’s Systems Monitor includes over 100 monitoring types for all common network services, including up-/downtime monitoring, traffic and usage monitoring, SNMP, NetFlow, packet sniffing, Ping, HTTP, SMTP, POP3, FTP, Exchange, SQL. It provides full support for VMware, HyperV, Windows, Linux and other operating systems.
As soon as outages occur the system will alert you by sending e-Mails, SMSs or other notifications. Utilisation and downtimes are constantly recorded in a database, allowing you to view detailed performance, uptime, and SLA reports at any time, and at any place.
We can offer this service to you, or set it up so that your technicians can remotely assist your users. The service works for Windows, Linux, Mac and other environments and connects via the Internet or any other link in less than 30 seconds.
It enables you to view and remotely control the users’ workstation, you can transfer files and folders in an instant, as well as give visual pointers to instruct the user in real time. To make a support session more personal, both the user and the support engineer can switch to a secure audio and video communication.
On a side note: We also can take over the fixing of the entire range of common ICT aches and pains e.g. ‘I cannot print’, ‘My e-Mail does not work’, ” Did my document go?”, “My screen does not work” and many more issues which inevitably arise with ICTs on a daily basis, by our technicians coming to your rescue if remote assistance is insufficient.
The solution eliminates customers’ up-front investment in personnel, hardware and service management software. Our service is pay-as-you-go and we constantly assist to improving your efficiencies.
- Incident and Request Management
- Problem Management
- Change Management
- IT Asset Management
- Network Inventory
- Service Level Management
- Knowledge Management
- Customer Self-Service Portal
- …and much more.